Building the Foundation for Flexible Governance: Agile ECM as a Shared Service

In this volatile economic climate many organizations are developing a shared resource strategy to increase efficiency and productivity. Sharing services enables you to streamline workflows, processes and service quality. This session explores the concept of enterprise content management as an information foundation for a shared services model. You’ll learn about the cross-functional processes—such as case management—that can anchor a shared service implementation. We’ll also investigate how baking a governance framework into your shared services prototype fosters organizational transparency and sustainability.